Privacy Policy

Privacy Policy Last updated: May 30, 2026 It's Something (“It's Something,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile applications, and related services (collectively, the “Service”). 1. Information we collect We may collect: - Account and profile information you provide, such as name, contact details, date of birth, preferences, and onboarding responses; - Content you submit, including photos, messages, voice responses, and questionnaire answers; - Usage and device information, such as app interactions, log data, IP address, device identifiers, and crash reports; - Information from third-party sign-in or verification providers when you choose to use them; - Communications with our team, including support requests and feedback. 2. How we use information We use information to: - Provide, maintain, and improve the Service; - Create and manage your account and membership status; - Facilitate introductions, matching, and concierge experiences; - Communicate with you about the Service, including updates and support; - Monitor safety, prevent fraud, enforce our policies, and comply with legal obligations; - Analyze aggregate trends to improve product quality. 3. How we share information We do not sell your personal information. We may share information: - With service providers that help us operate the Service under contractual confidentiality and security obligations; - With other members only as needed to facilitate introductions and interactions you choose to participate in; - When required by law, legal process, or to protect rights, safety, and security; - In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards; - With your consent or at your direction. 4. AI and automated processing Parts of the Service may use automated systems, including AI-assisted tools, to help generate onboarding experiences, profile insights, or matching recommendations. These systems process information you provide in accordance with this Policy and our Terms of Service. 5. Data retention We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and your account status. 6. Your choices and rights Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You can update some information in the app and contact us to submit privacy requests. We may need to verify your identity before fulfilling a request. 7. Security We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 8. Children The Service is not intended for anyone under 18. We do not knowingly collect personal information from children under 18. 9. International users If you access the Service from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. 10. Changes to this Policy We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. 11. Contact Privacy questions and requests may be sent to privacy@itssomething.com.